Specialist IT Outsourcing and Support
With the cost and complexity of IT increasing each year, every CEO, CIO and small business owner eventually investigates the benefits of outsourcing their IT function to a third-party provider.
Lowering the cost of running and maintaining one’s own IT system and providing support to its users holds special appeal for company leaders. However, companies often look to outsourcing for a more practical reason – better IT performance.
Outsourcing to a professional IT services provider, like Secur, means that they are exposed to a higher level of technical skill and resources than doing the job themselves. After all, the outsourcing partner usually handles problems every day that the company might face once a month. They’ve found better solutions to problems and established improved procedures for managing IT processes. In short, they can ramp up IT service delivery.
The Benefits of Outsourcing IT
There are many benefits to outsourcing including those mentioned above:
- Improved IT performance. As discussed, the fact that your outsourced IT service provider constantly works at IT’s points of failure vastly increases their ability to outperform onsite staff. Crashed hard drives, network intrusions, technical implementations, user errors, or corrupt systems are the order of the day for most IT support companies. Because of this, they have greater experience at handling both normal and extreme conditions.
- Improved IT management. With that experience, IT service providers have developed policies, processes and procedures that allow them to efficiently manage both normal IT operations and crisis situations.
- Better resources. Outsourced IT partners typically have sufficient personnel, hardware, software and other resources to share between multiple clients. For example, in the case of software development, the outsourced provider has already purchased the costly development environment, services and programmers required to deliver applications to their clients. Network management consultants invest in expensive network monitoring, management and support tools to provide a service shared by many customers. Their clients enjoy the results without worrying about the cost.
- Lower costs. Shared resources means lower costs for customers as the service provider can recover their investment, operating expenses and profits across a wide collection of users. This generally lowers the cost per client in relation to the expense of the company providing the service inhouse. Companies also save on employee salaries and benefits, management oversight, training, health insurance, employment taxes, retirement plans, travel costs, and more.
- No skills gap. A company’s IT staff usually have a general set of skills or specialise in one or two essential areas. Inevitably, the organisation will need to get outside assistance for tasks in which their staff have no experience. Outsourcing to a third-party provider means that skills gap does not exist.
- Mission focus. By outsourcing, companies can return to their core competencies and focus on achieving their strategic mission, instead of concerning themselves with the operation of their IT system. They can also turn their attention to achieving greater business value from their information, such as improved operational efficiency and insightful market analysis.
- Improved capacity. For smaller companies, hiring a dedicated employee to manage their computer system might not be an option. Outsourcing provides a valuable, cost-effective way of avoiding staff costs without sacrificing system stability and performance. Even larger organisation may not need extra full-time professionals for busy periods and can turn to their outsourced partner for extra capacity.
- Flexibility. If a company decides to restructure itself, goes through a merger, downsizes or upsizes, there’s no need to consider what to do with the IT department. Not only will their outsourced IT provider adapt to their needs, they’ll also provide technical input to handle systems changes.
- Reduced risk. Outsourced IT partners have more advanced risk and crisis management procedures in place, often establish from both extensive research and frontline experience. They can often assist their clients with risk assessment, planning and crisis processes to mitigate risk and minimise losses.
- Strategic management. At the highest level, an outsourced IT partner can take on the management of the IT function in its entirety. In effect, they become the CIO and CTO, providing guidance and direction to business initiatives, technology planning, and business process design.
Outsourcing the IT function can give companies room to breath and helps them to achieve higher value from their investment. Every CEO or business owner should consider IT outsourcing as a cost-effective means of improving IT performance.