genesysEvery year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Secur is a Genesys partner based in South Africa, offering Genesys implementation, integration and support services, these services can be offered even in Botswana, Lesotho, Namibia, Kenya and Nigeria

Give your customers the support they deserve

Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage when it matters with the right help.

83%

of customers now expect immediate engagement when they contact a company

Salesforce, 2020

62%

of service leaders list upgrading legacy contact centre technology as a top 2021 priority

2020 Achieving Customer Amazement Survey Report

70%

of consumers say a company is only as good as its service

Genesys + Savanta, 2021

Call centre software that powers personalised experiences

Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place.

Genesys makes it possible to deliver unique, personalised experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. With our comprehensive capabilities and advanced features, you can always put customers first.

Inbound

Make it easy to connect with your business. Be ready to answer their questions, offer support and exceed expectations across channels.

Outbound

Proactively reach customers via the channels they love most. Increase customer engagement, response rates and revenue with targeted outbound campaigns.

Voice services

Get cloud telephony, unified communications and contact centre services in a way that works best for you. Be there for customers who’ll always prefer phone-based support.

Digital

Give customers the easy, frictionless digital experiences they expect. And support your teams with an all-in-one suite of digital capabilities — or with your own solution.

AI and automation

Power omnichannel experiences with artificial intelligence (AI). Meet your customers in the moment with bot support, data-based insights and more.

Unified communication and collaboration

Enhance your employee experience. Enable seamless collaboration and easy communications — all from a single platform or third-party solution.

Workforce engagement management (WEM)

Give your employees the tools, support and growth opportunities they need to truly love what they do. After all, great customer experiences start with them.

Automatic call distribution (ACD)

Route customer interactions with skills-based and intelligent routing. Go beyond call routing and ensure every customer gets the right support, every time.

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