Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks’ headquarters are located in San Mateo, California, with global offices in India, UK, Australia and Germany. The company’s cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Freshworks for support teams
Freshworks Support helps customer support leaders be more strategic with a platform that delivers superior ROI while giving agents the tools to deliver a WOW! customer experience. Streamline all your customer conversations in one place, automate repetitive work, and save time. Invite anyone – agents, colleagues, or external business partners – to solve tickets using Freshconnect. And measure and report contact center metrics such as First Reply Time or Average Handle Time to drive performance improvement.
Freshworks for IT teams
Simplify IT with an incredibly simple yet powerful ITSM solution. Freshservice can be implemented in just a few hours, offering unrivaled time-to-value, and low TCO. No engineers and no consultants needed. Freshservice includes a host of ITIL-aligned features along with multi-channel support, asset management, workflow automation and powerful analytics, all accessible through a clean, intuitive user interface. Freshservices’ SDK and Marketplace capabilities also lets you seamlessly integrate into your IT stack. Unlike most ITSM tools that suffer from weak adoption, Freshservice transforms the employee experience. Because happy employees = happy customers.
Freshworks for sales teams
Ramp your sales people quickly and enable them to win. Freshworks Sales is intuitive and enables your salespeople to sell from day 1. No consultants or expensive development resources needed. Freshworks for sales teams works out of the box so you can attract the right leads, engage across multiple touchpoints, close deals faster, and nurture valuable relationships.