CallCabinet, based in Boca Raton, FL USA, is a developer of innovative, flexible and cutting-edge cloud and premise-based call recording solutions.The CallCabinet product suite delivers call recording, workforce optimization and agent evaluation solutions to meet the requirements of organizations large and small. Together with their international partners and subsidiaries, the company has made significant inroads into the competitive call recording industry with a range of products that delivers affordable and reliable solutions to cater for almost every call recording environment.
With the launch of their Atmos solution, CallCabinet underscored its position as a market leading innovator by bringing a fully compliant hosted, industrial-strength and easy-to-implement call recording solution within reach of distributed and smaller enterprises for the first time.
A WORLD CLASS CONTACT CENTRE CALL RECORDING AND QUALITY MANAGEMENT SOLUTION
The demand for cost-effective and reliable phone recording suites is on the rise. The need for higher standards of service and support, coupled with the challenges of corporate liability and regulatory compliance is driving enterprises to invest in applications that can help drive customer loyalty while meeting regulatory compliance. With Carbon, enterprises can invest in best-of-breed call recording and quality management applications.
Carbon combines features such as call scoring, screen capture, note capture and proactive alerts to provide a synergistic all-in-one solution that enhances an organization’s ability to listen and understand customers’ wants and needs;
ensure service level goals are met and maintained and increase call center productivity.
The results is a call center solution that helps streamline processes, improves the customer experience, and maintains the enterprise liability and compliance control; resulting in increased customer retention, sales and profit.
using our award winning technology
compliant 256bit encryption
using Microsoft Azure cloud storage
with our easy to use HTML5 interface
easily evaluate your agent in minutes